Director of Operations

Position Description 

Women of Hope International

Director of Operations

Contact – Kim Kargbo, President





Founded in 2009, Women of Hope International’s (WOHInt’s) mission is to equip and train the global Body of Christ with a Biblical framework to promote the wholistic transformation of all people with disabilities, with a primary emphasis on women. We envision marginalized people with disabilities living lives of dignity, purpose and transformation and impacting their communities for Christ.  

We do this through two primary strategies:

-        Women of Hope Sierra Leone – a wholistic discipleship program led by national staff in Sierra Leone to reach women affected by disability with the Gospel through training programs, Bible studies, economic empowerment activities and support, as well as educating the general public about the issues surrounding disabilities while working to alter the fundamentally accepted worldview informing disability perceptions.

-        Equip – a training and consulting arm of ministry that equips and consults with ministries and churches throughout the world to facilitate a Biblical and wholistic attitude and approach to disability.  

For more information, please visit 


Reporting to the President and as a supervisor to the other staff members, the Director of Operations (DO) will be responsible for enhancing the internal organizational processes and infrastructure that will allow WOHInt to continue to grow and fulfill its mission. This position will require has the potential to develop into an Executive leadership role, given the right fit. In collaboration with the staff team, the DO will manage the following functions:


Human Resources

·     Working with the President, manage and oversee the human resource function for WOHInt, including, but not limited to:

o   Recruitment, hiring, and compensation

o   Benefits administration and oversight

o   Maintaining and enforcing Personnel Policies

o   Professional training and development, including new employee orientation

o   Retention strategies

o   Regulatory oversight and legal compliance

·     Ensuring that the human resource function is properly resourced and represented within the management team


Financial Management and Development Oversight

·       Working with the Office and Finance Manager, manage and oversee all financial and business planning activities, including:

o   Direct and administer all budgets and financial plans

o   Oversee business policies and accounting practices

o   Review and analyze financial reports

o   Support and advise the President in decision making

o   Lead and support organizational budgeting process

·     Oversee reporting and monitoring of organizational performance metrics

·     Provide overall financial oversight and monitoring

·       Ensure that relevant financial data is presented to the President and Board of Directors

·       Oversee and direct the team fundraising efforts

o   Monitoring, analyzing and interpreting donor trends

o   Directing monthly development team meetings and ongoing follow-up

o   Assist President in building and maintaining relationships with major donors

o   Assign and approve grant applications and research

o   Coordinate POE (Point of Entry) events through appropriate staff delegations

o   Overseeing and managing donor communications

o   Ensuring and monitoring donor care and discipleship



·     Intimate familiarity with all WOHInt programs for oversight of staff performance

·       Organizational reporting and monitoring: provide guidance and leadership through management of the WOHInt metrics and measurement reporting process

·       Oversee risk management and legal activities: letters of agreement, contracts, leases, and other legal documents and agreements

·     Business insurance: monitoring and management

·     Information technology – working with the manager of information technology or IT outsourced agents to ensure the ongoing maintenance and updating of information systems and infrastructure, including hardware and software

·     Office management

o   Oversee administrative functions for WOHInt office in the US

o   Ensure smooth daily operations of physical facilities and equipment

o   Manage internal communications systems

·     Board of directors – working with the President to provide staff support and provide guidance to the WOHInt Board as staff liaison to relevant Board committees

·       Work to scale-up growth of WOHInt’s model and mission, offering strategic insights on maximizing and replicating impact



·       Strong, vibrant relationship with Christ and applied comprehension of the Gospel in a wholistic manner

·       Commitment to contemplative spiritual practice in ministry and personal life

·       Minimum of a Bachelor’s degree in Non-profit management, Business Administration, Finance or related study focus

·     Demonstrates personal qualities of integrity, credibility, and commitment to the mission, vision and core values of WOHInt through verbalization and reference verification

·       Enjoys and is skilled at managing a collaborative leadership experience with high levels of interdependency, while fostering individual autonomy and ownership

·       Strong operational experience: ideally has worked in a leadership role for 5+ years in a non-profit, ministry organization with progressive experience leading to at least three years experience in operational/administrative management. Experience working in the developing world is required, experience in Africa preferred.

·       Demonstrated experience in financial planning and analysis with previous experience managing human, financial and material resources

·       Skills should include organizational development, personnel management, budget and resource development, and strategic planning; demonstrating success developing and monitoring systems to manage both operational and programmatic work that involve high levels of collaboration

·       Excellent people skills, with an ability to partner with a dynamic leadership team with varied personalities, gifts, backgrounds and cultures

·       Enjoys connecting with ministry partners and donors, building and fostering relationships

·     Flexible and able to multi-task; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrates resourcefulness in setting priorities and guiding investment in people and systems

Jon CreasyDirector, Operations