The Program Manager (PM) plays a key role in the support, management, development, growth, implementation, and monitoring of assigned country programs. Reporting to the Global Programs Director, the PM oversees a defined group of activities with particular emphasis on Protracted Crises and Displacement programs. The PM will manage and mentor a small team of one or two Program Officers and one or two Country Directors/Managers. The PM is well organized, a strong communicator, a skilled manager, a resources mobiliser, a strategic planner, and an influencer.
Medical Teams International Calling:
Daring to love like Jesus, we boldly break barriers to health and restore wholeness in a hurting world.
In collaboration with the Field Operations Department Directors and staff, implement the Program Team vision, goals, and priorities in accordance with the organization’s five-year plan.
Contribute to Field Operations Department strategic planning and reporting.
Mentor Country Directors/Managers in the strategic planning process.
Support and manage Country Directors/Managers to develop, implement and monitor country strategies and annual work plans.
Assist the Global Programs Director in the development and monitoring of country strategies, annual work plans, and reporting against strategic outcomes and indicators.
Collaborate with the Global Programs Director, to develop and facilitate planning, leadership, and capacity building events in designated countries.
Identify and pursue opportunities for strategic program growth in assigned countries in collaboration with the Country Directors/Managers.
Collaborate with the Humanitarian Response Team to build humanitarian response capacity for assigned countries.
Ensure the effective administration and management of field operations, staffing and systems, including logistics, local hiring, partnership development, and program quality etc. according to agreed structures.
Collaborate with HQ program staff to ensure that HQ reporting, information, and data is current, including country information, Project Data System, Project Directory, and Funding Needs.
Develop annual operating budgets and work plans, and ensure effective budget monitoring, reporting, and financial management for assigned countries.
Support and/or lead country Directors/Managers to ensure monitoring, evaluation, and learning occurs with regard to planned and implemented programs, conducting regular field program visits for monitoring and to support reporting.
Ensure project proposals and monthly, quarterly, interim, and end of project reports are submitted on time and meet standards required by HQ and external donors.
Ensure all program goals, activities, and personnel demonstrate commitment to national and international frameworks and standards such as the Core Humanitarian Standard and Sphere minimum standards.
Liaise with the Marketing and Development Department to review all outgoing media communications for assigned countries.
Support Country Directors/Managers to plan exit strategies for assigned countries identified for program closure, and coordinate with Finance, IT, HR, etc. on close-down procedures and requirements, including asset disposition, staffing scale-downs and severance, and final audits and evaluations.
Provide immediate surge capacity and support in the event of an emergency response.
Work with VET to support the coordination of vision trips, including supporting in itinerary and budget development/finalization as needed, and in providing briefings and/or materials as requested to the vision trip participants.
Provide country-specific briefings and materials as needed to Medical Teams HQ staff or approved non-MTI personnel, particularly when staff/others will be visiting the country program.
Assess, develop, and maintain partnership relations in existing and/or potential program locations, in collaboration with Director of Global Program, and Global Program Director at Large.
Support the creation of memorandums of understanding (MOUs) and budgets with partners in assigned country programs.
Support in representing Medical Teams International to external bodies and humanitarian and development actors including UN agencies and NGOs, faith-based and partner organizations, media, donors, potential new partners, appropriate government officials, and other relevant parties in assigned countries and the wider region as needed.
Identify and participate in forums, networks, and meetings where there may be a strategic benefit to Medical Teams.
Facilitate networking between assigned country programs, partners, and other NGOs.
Maintain an ongoing awareness of the program operating environment and identify particular needs in the health sector that fit with our core competencies in assigned countries.
Proactively facilitate the growth of Medical Teams International programs; maintaining strong links with donors, volunteers, churches, and other organizations in support of the work and calling of Medical Teams.
In collaboration with Global Programs Director and Global Director at Large, identify funding opportunities with institutional donors, bilateral or multilateral donors, foundations and corporate philanthropies; and supporting the development of institutionally funded program proposals as well as overseeing the financial and program reporting to donors.
Support and enable Country Directors/Managers to lead on the design of potential program interventions in assigned country programs.
Lead all proposal develop processes for institutional funding opportunities.
Create an environment for Medical Teams employees to live out the core values of: Courageous, Tenacious, Accountable, Selfless, and Not Alone.
Develop a strong program team that values accountability, 360-degree feedback, and transparency.
Ensure that team members are effective, efficient, and diligent in meeting program goals.
Create a culture of shared learning and professional development within the team.
Oversee effective human resource management including the recruitment, onboarding, supervision, performance review, and professional development of direct reports.
Mentor and support the development of direct reports, especially Country Directors/Managers.
Prepare and conduct new Country Director/Manager orientations and debriefings of departing Country Directors/Managers.
Utilize volunteers whenever possible, ensuring volunteers are trained and oriented to participate effectively in programs and support standards of best practice in international humanitarian assistance.
Participate, as asked, in local hiring processes, developing HR files, shortlisting and interviewing candidates, and liaising with the local legal counsel on best practices for labor law.
Coordinate closely with the Medical Health Product team to plan, mobilize, ship, and distribute gift-in-kind (GIK) medical support in assigned country programs and partners.
Ensure accountability for GIK and timely submission of end-use reports.
Liaise with Logistics Department and external consultants as needed to train and support on procurement guidelines and procedures, supply chain management, stock management, fleet management, and all other logistics related activities as pertains to each country program.
Ensure donor guidelines and best practices are followed with procurement and logistics.
Assist Country Lead in identifying offices, vehicles, and other office support needs while ensuring contracting and payments are compliant.
Create, manage, and track the program cost center and budgets for assigned country programs.
Advise the Country Directors/Managers of significant variances in budget versus actual performance and recommend strategies for adjustment as needed.
Ensure accountability and effective stewardship of all financial resources as per Medical Teams policies and donor requirements.
Liaise with Finance & Admin team to ensure accurate and timely financial data is available.
Collaborate with Marketing and Development Department to ensure sustainable funding for projects and programs.
Lead on budget development for institutional funding opportunities and manage their successful execution throughout the project and fiscal year cycles.
Ensure implementation of effective safety and security management policies and practices in accordance with Global Personnel Safety and Security Policy; including robust information collection practices and systematic testing of safety and security plans.
Champion the importance of safety and security in all assigned country programs and with partners and mainstreams safety and security considerations throughout all Medical Teams activities.
Receive and monitor incident reports from country programs, ensuring proper follow-up and compliance.
Ensure assigned country programs are compliant with host-government laws and policies, and with Medical Teams International’s internal policies and procedures.
Ensure recruitment and deployment of technical expertise, and ensure quality program design, implementation, monitoring, and evaluation in all assigned country programs.
Stay current on best practices and standards in international relief and development programming.
Identify and facilitate the provision of organizational capacity building of staff and country partners, including the sharing of tools and best practices and identification/provision of training workshops, conferences, and other professional development opportunities.
EDUCATION, LICENSES, & CERTIFICATIONS
Master’s degree in a field related to international relief and development work.
Minimum 5 years’ progressively responsible experience in international relief and development programming.
Minimum 2 years’ experience overseeing country programs.
Experience as country director/manager with a humanitarian aid NGO.
KNOWLEDGE, SKILLS & ABILITIES
Commitment to the mission & calling of Medical Teams International.
Demonstrated leadership and management skills in strategic planning, achieving results, coordinating & supporting a diverse team, mentoring, and staff development.
Commitment to organizational strengthening and programmatic growth in accordance with needs.
Proven ability to produce successful program proposals and develop strategic donor relationships.
Skilled at building and maintaining a high functioning, high performing work team.
Demonstrated ability to mentor and develop leaders.
Experience in creating an environment of accountability.
Demonstrated ability to lead virtually.
Ability to work collaboratively with others.
Strong communication skills including written, oral, and group facilitation; ability to successfully communicate cross-culturally with international partners and diverse constituencies.
Excellent financial management skills, including ability to prepare, monitor, and control budgets, reports, project proposals and partnership agreement documents.
Strong organizational and problem-solving skills, detail oriented, ability to work independently and in teams, positive attitude, resourceful, innovative and flexible.
Strong working knowledge of health-sector issues in developing countries, international relief and development issues, the social and development role of faith groups.
Experienced in project cycle management, institutional grant proposal writing and monitoring.
Excellent English-language skills.
Proficient in Microsoft Word, Excel, CRM and other data base programs. Proficient in use of internet and email.
Ability and willingness to travel at short notice to country programs to provide surge capacity, support and expertise for up to 16 weeks a year.
Competence in a second language, such as Spanish, French, Swahili, or Arabic.
PHYSICAL REQUIREMENTS & WORKING CONDITIONS
TOOLS AND EQUIPMENT USED:
Requires frequent use of personal computer, including word processing, database programs; calculator, telephone, HF and VHF radio, Satellite phone, copier, and fax machine.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is required to walk on smooth and uneven surfaces; climb stairs; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands, and arms.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderately quiet.
The employee may be required to travel to remote areas of the world where there are potential health hazards and risks, limited hygiene facilities, extreme weather, and very basic living conditions.
NOTE: The above job description is intended to describe the general nature and level of work being performed by staff assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of staff in this position. Duties, responsibilities, and skills are also subject to change based on the changing needs of the job, department, or organization. The job description does not constitute an employment agreement between the employer and employee and is subject to change by Medical Teams International as the requirements of the job change.